Zach Leonsis is SVP Strategic Initiatives for Monumental Sports & Entertainment and GM of Monumental Sports Network. Our conversation bounces from the long-term fandom of the Washington Capitals which was optimized during the Stanley Cup championship run to carefully understanding each fan base needs from all the teams they own (Game 1 for their Washington Mystics in the WNBA Finals is Sunday). We spent time on the importance of being transparent with your customers…this was compelling to me. It’s rarely talked about publicly and Zach hits it head on. It’s also a key reason why fans like and appreciate Zach, his father Ted and the Monumental organization.